Is Zendesk Talk PCI DSS compliant? Follow

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11 comments

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    Renate Johnson

    Does anyone else have some suggestions?  With all the retailers Zendesk is associated with credit card protection is imperative and so I'd be interested in other suggestions. 

     

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    Jessie - Community Manager

    Hi Renate! Hopefully some other members of our Community will have some insight to share here. :)

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    Renate Johnson

    The response above has been the only received.  I was wondering if anyone had other input. 

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    Jay Kershner

    Does this proces work for calls that originate as outbound calls?

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    Keith @ Zendesk

    Hey Jay,

     

    That is correct.  This should work fine for both incoming and outbound.  :)

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    Colin Pickard

    There are some Apps available in the Marketplace which offer detection and redaction of PCI data in call recordings:

    https://www.zendesk.com/apps/directory/?q=pci

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    Graham Paddon

    When is a fix on the horizon?  I can't believe a global leading platform like zendesk hasn't got a core feature like this locked down already?!  Mind-boggling.  Looking to change from Genesys PureCloud to Zendesk Talk to bring everything into 1 platform, but absolutely wouldn't consider if we've got to hack the system with workarounds and 3rd party applications....

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    Jessie - Community Manager

    Hi Graham! Welcome to the Community!

    As Claire mentioned in the article, we're dependent on our infrastructure provider for this kind of functionality. I don't know whether this is something that's on their roadmap, but I'll be sure to pass your feedback along to our Talk team so they can share it with Twilio.

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    meghan howard (Edited )

    I am so sad to see this as this is a deal breaker for my company. We are eCommerce and taking CC's OTP is essential. I am looking into the apps, but I would highly recommend this be implemented as a feature of ZenDesk since it is such an essential feature in business. 

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    Jessie - Community Manager

    Thanks for sharing your feedback, Meghan!

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    Paul W

    Has anyone tried the VoiceBase app on zendesk..would appreciate any feedback before i trial it

     

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