Sometimes when searching for the perfect answer to a question, three potential results are not enough.
We are pleased to announce that end-users can now view more search results -- up to 9 -- when they search via the Web Widget. With this new option, end users will be able to self-serve and find more of the articles that are applicable to their search.
If your account is set to include Help Center features, when you perform a search that has more than 3 results, you will see a "View more" button that expands the list.
We are also introducing a new customization setting for customers interested in hiding the "View more" button on designated pages of their sites. For more information, see Advanced Customization of your Web Widget.
To learn more about how the Web Widget can help you better engage with your end-users, visit Using the Web Widget to Embed Customer Service in your Website.