Question
Why all of a sudden all requests fail with a 403 Forbidden code in the Mobile Support SDK?
Answer
If you are seeing multiple requests failing with a 403 Forbidden error code, this could be due to the fact that we recently fixed a bug which allowed agent, owner and admin emails to be used for authentication in the Mobile Support SDK.
By design our Support SDK was never meant to be used by agents, since it is a tool designed for end-users. We have also added a note to our documentation regarding this here: iOS / Android
If you are using an email associated to your Zendesk account(i.e. agent, admin or owner email for your users), please change the email address either in your identity or within the agent interface.
If you are using an email which is unassociated with your Zendesk account, as explained above, and you still see this error, please contact our customer support team and include the full log output you are getting: iOS / Android.
2 Comments
I would argue this was never a "Bug" so to speak, what's wrong with people using an admin email address to submit feedback!? It can make debugging functionality complicated, especially as our testers at work are almost all admins as well!
Hello Simon,
This bug fix went out to fix a security vulnerability. This behaviour will not be reverted, so I would recommend to use testing emails not associated to your Zendesk account.
Apologies for the inconvenience
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