Why are all of my end-users called Mobile App User?
If you see in your instance a lot of end-users called Mobile App User they all come from your Mobile SDK integration, as this is the default name given.
Example for iOS:
let identity = Identity.createAnonymous(name: "John Bob", email: "email@example.com")
id<ZDKObjCIdentity> userIdentity = [[ZDKObjCAnonymous alloc] initWithName:@"John Bob"
[[ZDKZendesk instance] setIdentity:userIdentity];
Example for Android:
Identity identity = new AnonymousIdentity.Builder()
When attempting to update an Anonymous identity, it is recommended to review the following article to learn about the lifecycle of an Anonymous identity: How anonymous identities work in the mobile SDKs
If you encounter any other issues or have more questions, please contact our customer support team.