Creating users with secondary emails via bulk import

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11 Comments

  • Ryan Gott
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    How do you specify which email address is the primary and which email address is the secondary? 

    1
  • Brett - Community Manager
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    Hey Ryan,

    You can add secondary email addresses by using the External ID column in your CSV file. The primary email address will be the first email listed for that user. The secondary email address will be any additional email address within the CSV file associated with that external ID. More information in the following article: Bulk importing users

    If the user profile already exists with that primary email address, then the profile will be updated and your secondary email address will be added.

    Let me know if the above doesn't make sense.

    -2
  • Julie Horton
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    We have a different external id-- our subscription number. I want the secondary email to be added under contact info just as when we add it manually. What should the heading be for a secondary email address?

     

    0
  • Brett - Community Manager
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    Hey Julie,

    It looks like Graeme replied to your post here in case you haven't seen it yet: Bulk update primary email address

    Additionally, if you want to add a secondary email address you can use the External ID column in your CSV file. The primary email address will be the first email listed for that user. The secondary email address will be any additional email address within the CSV file associated with that external ID.

    Let me know if the above doesn't make sense :)

    Cheers!

    0
  • Julie Horton
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    Hi, I get Error 406 when trying to comment...

     

    0
  • Julie Horton
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    Thanks Brett,

    Actually, this doesn't resolve the issue bc our unique identifier/ external id is our subscription number, not a secondary email.

    I figured it out.

    The correct answer is to list the external id on duplicate rows with the primary email on one row, & the secondary email on the duplicate.

    Viz

    external id | email

    S-010205  | primaryemail@email.com

    S-010205  | secondaryemail@gmail.com

    S-007180  | nextprimary@company.com

    S-007180  | nextsecondaryemail@yahoo.com

     

    HTH

    Thanks much!

    0
  • Brett - Community Manager
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    Thanks for taking the time to share this Julie :)

    Glad you were able to get this resolved!

    1
  • Nicolas Mollet
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    Hello

    Is there a way to update the main email of a user? I am not interested in adding a secondary email.

    Thank you

     

    0
  • Brett - Community Manager
    Comment actions Permalink

    Hey Nicolas,

    If you'd like to update the main email of your users in bulk, you'll want to check out the following article: Bulk Updating Users

    I hope this helps!

    0
  • Christian Becker
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    Hi Brett, 

    if i want to add multiple secondary Mails to my endusers, the second and third line will remove all my custom fields i have added before. 

    Heres an example. Hope you can Help me. 
    All Custom fields will than be cleared if the second and third line is processed. 

    For sure you can contact me directly and i can show it to you or one of your collegues,

    Thanks

    Christian

    1
  • Brett - Community Manager
    Comment actions Permalink

    Hey Christian,

    I'm going to bring this into a ticket so we can dig into this further.

    You'll receive a follow-up email shortly stating your ticket has been created.

    Feel free to reply back to that email with any additional information you have.

    Thanks!

    0

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