Under what circumstances would the URL for an article in the Help Center change?
Article URLs will remain static unless one of the following three scenarios happen:
- Changes to subdomain:
Any changes to the subdomain (https://subdomain.zendesk.com) would result in a change in the first part of the article URL. More details on the side effects can be found in our Renaming your subdomain: the side effects article.
- Changes to host mapping:
Adding a host mapped address will change the URL for each article. However, you can still access the article via the non-host mapped URL. More details on host mapping can be found in our Changing the address of your Help Center subdomain (host mapping) article.
- Changes to the article title:
This would change the last part of the URL. The old article URLs still takes the user to the current article with the new article title.