Insights recipe: Reporting on multi-select fields using ticket tags Follow

Comments

4 comments

  • Avatar
    Nick Maguire

    Hi,

     

    The custom metric returns the following error:-

     

  • Avatar
    Amy Dee

    Hi Nick! You can't just copy and paste in the metric editor. You need to select some elements from the picklist on the right. 

    I can see you're in the right place on your screenshot. Just double-click on "Ticket Tag" (or highlight it and choose "Add Selected" on the top right). That should make it appear purple in the metric editor.

    # Tickets also needs to be selected from that list. It's under Metrics.

    We have more information in this guide: Creating custom metrics.

    I hope this helps! Happy reporting!

  • Avatar
    Nick Maguire

    Hi Amy,

     

    This has been typed not pasted, I cant assign any elements due to the error the code has created.

  • Avatar
    Amy Dee

    Hi Nick! You should be able to click the red X on the error code to clear it. Then, remove the "Ticket Tag [Ticket Tag]" text from the metric in the editor, leave your cursor in that spot, and double-click "Ticket Tag" from the list on the right: 

    You'll need to do the same thing with # Tickets as well. When you select it from under the Metrics list, it will appear green in the metric editor. 

    I hope this helps! Happy reporting!

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