Question
Can I create articles under the Help Center categories?
Answer
No, it is not possible to create articles directly within categories. Articles can only be placed within a section or subsection if you have Flexible Hierarchies, and sections within categories.
As a workaround, create only one category and restructure your FAQs to have multiple sections inside that single category. Help Center will display the sections on the Home page if there is only one category where all the sections reside in.
For more information, see the article: Getting started with Guide: Setting up.
2 Comments
Is there any way to permission users so that articles must go into subsections and not sections if that is under a category? For example, if section has subsections and a user mistakenly does not put the article in a subsection, then the article will be a "free standing" article in the section. Is there any way to prevent that? Thanks!
Hi Ryan -
There are not permissions around article location, it's just something you'll have to train your publishers on and check.
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