What happens when you add a support address as a CC on a ticket? 

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3 Comments

  • Traian Vila

    Hi Christopher,

    Any idea if there's a way to not add the entire email thread but only the last reply ?

    Thanks,

    Traian

    0
  • Alec Osborne

    If only a CC is added with no public comment, will an email go out to the requestor?

    0
  • Dave Dyson
    Zendesk Community Team

    Hi Alec -

    No, a CC'd user will not receive a notification for just being added as a CC on a ticket. They'll only receive notifications when public comments are added to that ticket. Hope that helps!

    0

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