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8 Comments

  • Sowmya Suravarapu
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    Hello,

    I have been successfully completed the OAuth part and also received access_token. Now I am trying to access start agent session but I was unable to retrieve the web socket_url, session_id and client _id from start agent session API

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  • Andrew Dietrich
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    Hi Sowmya,

    Very few of our APIs use a websocket connection and none of them to my knowledge are called the agent session API. Could you provide a link to the documentation you are working with?

    1
  • Sowmya Suravarapu
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    Hello Andrew,

    Good morning

    Here is the link: https://develop.zendesk.com/hc/en-us/articles/360001331787-Getting-started-with-the-Chat-Conversations-API

    Also I want to share few details with you like my scenario etc
    My scenario is I have created a front end page and also integrated Chatbot in it. Now I want to escalate customers into Zendesk Chat Agent for live conversations. Is it possible with above APIs

    Quick response would be highly appreciated

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  • Andrew Dietrich
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    Hi Sowmya,

    I am going to reach out to you in a ticket to follow up on this -- you should get an email shortly. Thanks!

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  • Sowmya Suravarapu
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    Could you please create a ticket ASAP??

     

    When I was trying to access the Chat Conversation API, I couldn't able to get the response and it is throwing an error as 

    {
    "errors": [
    {
    "UUID": "2c4660aa-5da1-473e-9d8e-bda5fa1b1c74",
    "message": "Invalid scope",
    "name": "FORBIDDEN"
    }
    ],
    "data": null
    }

    from this API: https://chat-api.zopim.com/graphql/request 

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  • Jessie Schutz
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    Hi Sowmya!

    I see that Andrew created that ticket for you on Thursday. He'll take it from here!

    0
  • Sowmya Suravarapu
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    I didn't get a response from that ticket so I posted my query here itself

    0
  • Jessie Schutz
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    Hey Sowmya!

    It looks like Andrew responded to you yesterday afternoon, and is waiting to hear back from you. :)

    0

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