Issue Symptoms
If you are encountering an issue with Zendesk API, it is always a good practice to think about the client you are using to send your request. There are many clients out there, and some of them are very handy and versatile, like Postman. Others are more tailored to your preferred programming language, such as Python wrappers like Zenpy.
Because the Zendesk API is a REST API, you have a lot of options when it comes to the programming languages you can use. Most of the modern languages let you make HTTP requests and handle HTTP responses. However, most of these projects are developed and maintained by our community, not by Zendesk directly, which means Zendesk will not support issues related to these clients via the normal channels.
Conditions
- You have issues directly related to your API client (i.e. same API request works using a different client).
Resolution
Zendesk has a list of all the clients currently developed around its REST API, and it is accessible to anyone on this page.
8 Comments
Hello,
I have been successfully completed the OAuth part and also received access_token. Now I am trying to access start agent session but I was unable to retrieve the web socket_url, session_id and client _id from start agent session API
Hi Sowmya,
Very few of our APIs use a websocket connection and none of them to my knowledge are called the agent session API. Could you provide a link to the documentation you are working with?
Hello Andrew,
Good morning
Here is the link: https://develop.zendesk.com/hc/en-us/articles/360001331787-Getting-started-with-the-Chat-Conversations-API
Also I want to share few details with you like my scenario etc
My scenario is I have created a front end page and also integrated Chatbot in it. Now I want to escalate customers into Zendesk Chat Agent for live conversations. Is it possible with above APIs
Quick response would be highly appreciated
Hi Sowmya,
I am going to reach out to you in a ticket to follow up on this -- you should get an email shortly. Thanks!
Could you please create a ticket ASAP??
When I was trying to access the Chat Conversation API, I couldn't able to get the response and it is throwing an error as
{
"errors": [
{
"UUID": "2c4660aa-5da1-473e-9d8e-bda5fa1b1c74",
"message": "Invalid scope",
"name": "FORBIDDEN"
}
],
"data": null
}
from this API: https://chat-api.zopim.com/graphql/request
Hi Sowmya!
I see that Andrew created that ticket for you on Thursday. He'll take it from here!
I didn't get a response from that ticket so I posted my query here itself
Hey Sowmya!
It looks like Andrew responded to you yesterday afternoon, and is waiting to hear back from you. :)
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