Issues with your API client?

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16 Comments

  • Sowmya Suravarapu

    Hello,

    I have been successfully completed the OAuth part and also received access_token. Now I am trying to access start agent session but I was unable to retrieve the web socket_url, session_id and client _id from start agent session API

    0
  • Andrew Dietrich
    Zendesk Team Member

    Hi Sowmya,

    Very few of our APIs use a websocket connection and none of them to my knowledge are called the agent session API. Could you provide a link to the documentation you are working with?

    1
  • Sowmya Suravarapu

    Hello Andrew,

    Good morning

    Here is the link: https://develop.zendesk.com/hc/en-us/articles/360001331787-Getting-started-with-the-Chat-Conversations-API

    Also I want to share few details with you like my scenario etc
    My scenario is I have created a front end page and also integrated Chatbot in it. Now I want to escalate customers into Zendesk Chat Agent for live conversations. Is it possible with above APIs

    Quick response would be highly appreciated

    0
  • Andrew Dietrich
    Zendesk Team Member

    Hi Sowmya,

    I am going to reach out to you in a ticket to follow up on this -- you should get an email shortly. Thanks!

    0
  • Sowmya Suravarapu

    Could you please create a ticket ASAP??

     

    When I was trying to access the Chat Conversation API, I couldn't able to get the response and it is throwing an error as 

    {
    "errors": [
    {
    "UUID": "2c4660aa-5da1-473e-9d8e-bda5fa1b1c74",
    "message": "Invalid scope",
    "name": "FORBIDDEN"
    }
    ],
    "data": null
    }

    from this API: https://chat-api.zopim.com/graphql/request 

    0
  • Jessie Schutz
    Zendesk Team Member

    Hi Sowmya!

    I see that Andrew created that ticket for you on Thursday. He'll take it from here!

    0
  • Sowmya Suravarapu

    I didn't get a response from that ticket so I posted my query here itself

    0
  • Jessie Schutz
    Zendesk Team Member

    Hey Sowmya!

    It looks like Andrew responded to you yesterday afternoon, and is waiting to hear back from you. :)

    0
  • Charbel Sarkis

    I'm trying to use the example of basic authentication, but the api keeps returning couldn't authenticate you. Does anyone know what this error could be because I have the right credentials

    0
  • Cheeny Aban
    Zendesk Customer Advocate

    Hi Charbel,

    Can you confirm if you have followed the steps provided on How can I authenticate API requests? If yes, are you experiencing the same issue in a different browser? If the issue persists, you may reach out to our Customer Support for a closer look into your account.

     

    0
  • Charbel Sarkis

    I'm not sure if I'm verified because the account isn't mine originally, anyways I'm an agent in the system do I need to be verified as well, and is being an agent possible without verifying first?

    0
  • Cheeny Aban
    Zendesk Customer Advocate

    Hi Charbel,

    Yes, you must be a verified user to make an API request. To check if your account is a verified user, you can check Verifying an end user's email address

     

    1
  • Charbel Sarkis

    My administrator isn't capable of verifying my email address, neither can he resend the verification email.

    Is there something I am missing? Is there a role above administrator?

    Do we need to activate the API?

    0
  • Cheeny Aban
    Zendesk Customer Advocate

    Hi Charbel,

    To authenticate the request, you can be an agent or an administrator, and that you're signed in to Zendesk Support on another tab in your browser. To authenticate your account, you may check Verifying a user's email address on their behalf. If you are still unable to do so, you may reach out to our Customer Support for a closer look into your account

     

    0
  • Charbel Sarkis

    Hi Cheeny,

    I was capable of authenticating the request (to the api), but now I have a different problem. I want to use the api from code but it keeps returning "couldn't authenticate you" I tried numerous ways but still getting the same error

    0
  • Cheeny Aban
    Zendesk Customer Advocate

    Hi Charbel,

    If that so, I suggest that you reach out to our Customer Support so they can have a closed look into your account

     

    0

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