How do I know if my DKIM records are configured correctly?

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  • Michael Kennedy

    In case you got here because your DKIM is not working.


    In your DNS, it MUST be a CNAME and points like this: (CORRECT SETUP)

    zendesk1._domainkey points to

    zendesk2._domainkey points to


    It wasn't written like that on the setup screen, it was written like this and is INCORRECT:

    zendesk1 points to

    zendesk2 points to

  • Brett Bowser
    Zendesk Community Team

    Hi Michael,

    Thanks for sharing! Any chance you have a screenshot of what was displayed on the setup screen? Any additional information you can provide is greatly appreciated so we can make sure the correct information is displayed.

    Let us know!

  • Michael Kennedy

    Hi Brett,

    It was my dyslexia that was getting the better of me here. Here is the attached screenshot.

    This is found at the bottom of the config > E-mail page. 

    I was reading as it states, "add two CNAME records under the domain of your support addresses for the selectors zendesk1 and zendesk2"

    So I created records zendesk1 and zendesk2 and this is NOT correct as per my first post and I think it would make more sense to everyone, if the text was more uniform for those of us that do not deal with domains and DNS on a daily basis.

    This would read much better.




  • Brett Bowser
    Zendesk Community Team

    Thanks again Michael!

    I reached out to our internal team here and I've been informed that they will work to update the UI.

    Appreciate you bringing this to our attention :)

  • Richard Boos

    Thank you Michael, that helped!


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