Is there a character limit on ticket comments?

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3 Comments

  • Sunwing Vacations Inc.

    Is the character limit applicable to both the Public Reply and Internal Note?

    Thanks,

    Albert

     

    0
  • Nicole S.
    Zendesk Community Team

    Hi Albert - 

    Yes, the limit applies to all comment types. 

    0
  • Tsvetan Marinov

    Nicole S. but why even through the API the description comments are truncated? We want to pull the full description via the API Search but this is not possible ??

    0

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