With Team Publishing, you can set up a workflow for new content collaboration or approval. A content author can create a new article as a work in progress, then, when ready, submit the article for review. Articles that are ready for review go into in a queue that reviewers can monitor, if they have permission. Articles can also be assigned to a specific person for review.
To create a work in progress version of an existing, published article, see Staging content updates for an existing article for review.
Agents can create new content for review if they have management permissions. You must have Guide Enterprise to use Team Publishing workflow features.
Creating a work in progress article
You can create a new article and save it for publishing later. When a new article is saved, it becomes a work in progress article.
If you need to submit multiple articles for review at once, see Updating knowledge base articles in bulk.
To create a work in progress article
- Click Add in the top menu bar, then select Article.
- Enter your content in the article body.
- Under Publish in section in the right panel, select a section for the article.
- Click Save.
The article becomes a work in progress when you save and is added to the Work in progress list.
- If you want to preview the staged article, click Preview in the right panel.
The preview link expires after one hour. The preview can be viewed by anyone who has the link. - Continue to work on the article as needed.
- When you are ready, you can publish the article, if you have permission, or you can submit the article for review.
Submitting a work in progress article for review
When you're ready, you can submit your work in progress article for review. You can also assign the article to a specific person for review, if you'd like.
- In Guide, click Manage articles (
) in the sidebar, then select Work in progress and open your article from the list.
- Complete any work on the article, then click Save.
- When your article is ready, click the drop-down arrow on the Save button, then select Submit for review.
The article status changes from work in progress to ready for review, and the article is added to the Ready for review list.
- If you'd like, you can assign the article to a specific person (see Assigning or reassigning articles with Team Publishing).
6 Comments
Hi,
Can you please explain:
Be sure to note the URL for your work in progress article. If you're not a Guide Manager, you'll need the URL to get back to the article. If you're a Guide Manager you can view a list of all work in progress content.
Is that correct?
Because when I'm testing this with an agent that is not a Guide Manager (in Guide Enterprise) I have the possibility to go back to the overview "Manage Articles > Lists" where I can see all the articles where I have permissions to (in my user segment). (See screenshot)
Thanks to check this.
Hi,
Any feedback about my latest comment?
Thanks!
Thomas
Hi Thomas,
Apologies for the delayed response here?
I was able to replicate this issue on my test account as well. I'm reaching out to our team internally to see what the expected behavior is. This could be a bug or the documentation may be incorrect.
I'll follow-up once I have additional information :)
Hi Thomas,
You're right. This changed with the update to user permissions that was released a few months ago. Looks like I missed updating that sentence about access in this article.
Now the following users have access to article lists: Guide Manager and agents with edit permissions. Agents can access only articles where they have edit or publish permissions in article lists.
Hope that helps. I'll update the article.
Thanks for the heads up!
Hi,
Is it possible as part of the review process to make comments on portion of the text within the articles (like in Gdoc)? Again not by opening the article up for public comments but just for internal commenting as part of the review process.
Thanks!
Hi Max,
That is not currently part of the functionality within Guide, but if you'd like to request that feature, you should post your detailed use case in the Guide Product Feedback Topic in the community. If you haven't posted there before, here are our tips on how to write an effective feedback post.
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