Staging content updates for an existing article for review

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  • Nicole Saunders
    Zendesk Community Team

    Hi Stephen, that's correct. You will need the url to get back to the article. 

  • Jonathan March
    Community Moderator

    Is it not possible for an authorized agent to find the article with search?

  • Gyan Dass Satsangi

    Community Moderator ----- why is it not possible for an agent?


  • Nicole Saunders
    Zendesk Community Team

    Hi Gyan - 

    There are no user roles/permissions for the Community, the two roles are Admin or end-user. 

  • Josh

    Is this part still accurate?

    Be sure to note the URL for your staged content. If you're not a Guide admin, you'll need the URL to get back to the staged version of the article. If you're a Guide admin you can view a list of all work in progress content.

    Based on the comments on the article here, this may no longer be the case. Just seeking clarification. 



  • Brett Bowser
    Zendesk Community Team

    Hey Josh,

    Thanks for bringing this to our attention! Looks like we need to update this article as well since this is no longer the case with the Guide permissions that were released a while back.

    Thanks again!

  • Nova Dawn
    Zendesk Documentation Team

    Thanks Brett and Devan - I've updated the article accordingly :)

  • Jake Edwards

    Any options to bring drafts to pre-published articles back to other plans?

    We don't need a full approval workflow but just basic editing without having to publish immediately, i.e. splitting Save from Publish.

  • Peter Vojtech

    Another comment here for just having drafts available on published articles. It's a real limitation for me that I can't start some changes and save as I go (just so I don't lose my work), without publishing it to everyone on every save.


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