The Zendesk Talk and Web Widget teams have joined forces to bring you an exciting new feature -- Request a Callback, now in Limited Availability.
With Request a Callback from Web Widget, surface your customer service phone number and wait time to your customers and allow them to request a callback when an agent is available. It's a great way to provide transparent customer service and manage call volume.
We are offering this feature as Limited Availability with a progressive roll-out. To register your interest and gain early access, sign up here.
Request a Callback
With Request a Callback you can control where and when you offer phone support on your website.
With Call Us, you can display your phone number and customers can call you at their convenience.
To register your interest and gain early access sign up here.
Customizing Talk in the Web Widget
You can set up multiple configurations for Talk in your Web Widget that route to different agent groups and customize which Talk contact option is displayed to cater to different areas of your website.
- Configuring Zendesk Talk settings for the Web Widget
- Understanding the end-user experience
- Configuring Talk in the Web Widget in Widget Admin
- Advanced customization of your Web Widget
Why do I have to sign up for access?
We are releasing this feature as Limited Availability with a progressive rollout. This enables us to better regulate the rollout and to ensure stability of the feature as we scale usage. Signing up allows you to register your interest and to be placed at the top of the waitlist.
Are these features available to all Talk Partner Edition customers?
No. Request a Callback and Call Us are only available to Zendesk Talk customers.
Are these features available to all Talk customers?
Request a Callback is available to Enterprise and Professional (Advanced) Talk customers. Call Us is available to Enterprise and Professional (Advanced) and Team (Basic) Talk customers.