Why do the links in my articles not open in-app in the Support Mobile SDK?
If your Help Center has a host mapped domain, you will need to update the initialization code to reflect your host mapped domain if you want the links to open in-app.
Let's consider this scenario:
- Your host mapped Help Center URL is: https://supporto.travelitineraries.net
- However, the initialization code you are using is the one you took from your Zendesk instance directly which has the Zendesk subdomain:
You will see the following:
- You should use instead:
- Then you will see:
Please note: This will only work with links to other articles, community links or other external links will still open in the browser and not in-app.
If you have any issues with this, please contact our support team.