Changing the Knowledge Capture app location

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4 Comments

  • Kamal Chahine

    I cannot find the App  Configuration  in the settings page. 

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  • Jennifer Rowe

    Hi Kamal,

    The setting will be in the Knowledge Capture app v2 coming April 20th.

    Stand by for that!

    0
  • Kamal Chahine

    ahhh ok -- thanks for responding 

    0
  • Wouter van Gessel

    There seem to be three improvements possible:

    • There is no auto-fill anymore, while typing an agent has to press ENTER to see results. I believe there was an auto-fill in the previous version, which increased the usage of the app.

    • The new location is very much hidden for agents, so we re-enabled the old position in the right app dock.

    • The search doesn't include partial matches. If the ticket's subject is "I have a question about SSL"  there are no results, even thought we have many articles about SSL, such as "The importance of an SSL-certificate
    0

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