Our customers with native mobile apps regularly inquire about how they can enhance their end-user experiences. We are pleased to announce a brand new version of the Zendesk Support Mobile SDK for both Android and iOS.
There are a lot of new and enhanced features in this release including a modern design with simplified theming and a conversational UI to bring all of the desired Zendesk Support features.
This SDK includes right-to-left language support and provides settings to control privacy, and hide the Zendesk logo (Enterprise only). In addition, this version includes updates to the requests list including the refreshed UI, the inclusion of agent avatars and closed ticket visibility.
The ticket thread now includes programmable subject lines, messages, images and files stored and readable offline, increased rich text and emoji support, tappable links and more.
This version also includes several enhancements on image and file attachments and even provides an elegant image picker for image attachments.
Of course the Support SDK v2 also integrates Zendesk Guide's Help Center contents and provides deep linking, a refreshed UI, improved presentation of Section contents and new theming options as well as article voting.
Customers already using the Zendesk Support Mobile SDK can get started by sending their developers to the Migration Guides for Android and iOS.
Customers setting up the Zendesk Support Mobile SDK for the first time with this release can send their developers to the Android and iOS nutshell guides to learn more about how to get started.