We have heard that some agents can feel overwhelmed by the sidebar apps that appear in our products. This can be because of the high number of apps installed or the fact that many of the apps may not be relevant for the task the agent is currently working on.
To help these agents, we are beginning rollout of a new feature that provides the ability to manually expand and collapse sidebar apps.
To use this feature, agents can click the header of any sidebar app to minimize it. The app will be minimized to a small bar showing the app icon and name. To expand, the agent can click anywhere inside the bar to restore the app.
This feature will be available on both Support and Chat sidebar apps.
We hope that this assists agents in their workflow and look forward to hearing your feedback on this feature.