Can I customize the look of the Satisfaction Rating landing page?

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  • Valentin
    Comment actions Permalink

    I tried to create satisfaction rating for some ticket via API, but getting such a response. Checked in the report settings in admin, satisfaction ratings are enabled.

    {u'error': {u'message': u'You do not have access to this page. Please contact the account owner of this help desk for further help.',
    u'title': u'Forbidden'}}

  • Thomas Verschoren
    Comment actions Permalink

    Only the ticket requester can add feedback.

    So if you want to use the API to add feedback you need to also do some kind of oAuth authorization via SAML/JWT or others to let him add feedback directly.


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