Question
How can I set up an auto reply for Facebook tickets?
Answer
Unfortunately, there is no setting to set up auto replies within Zendesk Support for the Facebook Native Integration. However, it is possible to set up an auto reply within the settings of your Facebook page directly, please see the below image:
This is what your customers will see when they contact your Facebook page:
As you can see below the auto reply will update the ticket in your Zendesk instance as well:
If you have any issues with the above, please reach out to our customer support team.
Comments
1 comment
Thanks, this was immensely helpful. Like you mentioned, I ran into so many articles about "custom auto-responders", people wanting me to subscribe to a paid monthly tool that did this, etc. I actually had mine turned ON natively and just wanted to shut it off so I could be responsive and ensure my current and future clients, or those just wanting more information, could come to my business page and get a human response. Good, genuine, customer service is what people should be focusing on--not canned responses.
Great post!
Bill - LightShift Video
http://www.facebook.com/LightShiftVideo
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