How do I add a new greeting?

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8 Comments

  • Gabrielle Velasquez

    Is there no longer a way to record a greeting via a phone? We have agents working in different offices so it was easier for an admin to ping their phones and they could record their personal greetings over the phone. 

    1
  • Brett - Community Manager
    Zendesk Community Team

    Hi Gabrielle,

    Recording a greeting can only be done by recording straight from your browser or uploading a file. I do remember being able to call out to a specific number to record the greeting but this is no longer available.

    That being said, your agents can record their greeting from their own computer and provide the file for an admin to upload on their behalf.

    Let me know if you have any other questions!

    -1
  • Brandon Tidd
    Community Moderator

    Hi Brett,

    Thanks for the insight - I do also remember that number being available last year, and hope it can be brought back in some capacity.  Our use case is that departments often need to update their greetings, and its cumbersome to force them to do it on their computer and send me the file for upload as the Zendesk admin.

    That said, Gabrielle, you might find this website useful: https://www.speakpipe.com/voice-recorder

    Brandon

    0
  • Jeremy

    Hi there,

    Does Zendesk offer the option to do the recording (either a text to voice or an actual person to do the recording) for a fee?

    Thanks!

    0
  • Brett - Community Manager
    Zendesk Community Team

    Hey Jeremy,

    Zendesk only provides the default recording when you enable Talk. If you'd like to upload a new custom recording, that would need to be created on your end or by a 3rd party.

    Let me know if you have any other questions!

    0
  • Brandon Tidd
    Community Moderator

    Hey Jeremy,

    You may find the comments in this post helpful:

    https://support.zendesk.com/hc/en-us/community/posts/360029569194-Best-practices-for-recording-greetings?page=1#community_comment_360005360413

    Brandon

    0
  • Theodore Wolf

    If we add multiple hold greetings (eg: different songs) would it be randomized what greeting customers get?

    0
  • Brandon Tidd
    Community Moderator

    Hey Theodore Wolf

    Hold greetings are assigned per talk number, so each track would play in accordance with what hold greeting is selected. We offer a variety of songs by using one long mp3 that has multiple songs stitched together.  

    Brandon

    0

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