Can I create a view of tickets I'm CC'd on? 

Return to top
Have more questions? Submit a request

36 Comments

  • Clare Mitchell

    100+++ votes. I cannot imagine why this is such a hard feature to deliver for agent views. Our end users are able to toggle and see tickets they are cc'ed on. Why not agents. If you want your agents to be efficient, we cannot have them looking for tickets they own in their view and then tickets they are cc'ed on in their email. That is not a very efficient workaround.

    I was thrilled when support told me a way to create a view of tickets that an agent submitted themselves. At least this is bringing in one other outlier.

    3
  • Michael Fischer

    yes please

    2
  • Sam Donovan

    Hello Zendesk Team,

    Anaqua would also like this capability. We've been having our agents use "CC:me" but, as we are using views with the QuickiePlus app, we would like to add CC views into our environment, for multiple teams.

    Thank you,

    Sam

    0
  • Nikos Varotsis

    Dear Zendesk Team, Nicole,

    Is there any update for this feature?

    I've seen a lot of people requesting this for over a year and I wonder how Zendesk responds in such event.

    There is no need to highlight the importance of this feature, but at least we need to understand if any actions are taken for its development.

    Thanks in advance,

    Nikos

    2
  • RJ Hines

    What pains me most is that this information is being captured -  we can pull up the record in our User Profiles, but we cannot export this data to a CSV.

    I can't believe it would take this long to simply make the fields that control this information available in Explore.

    2
  • Nicole S.
    Zendesk Community Team

    Hi all - 

    Please be sure to up vote the official feature request here: I should be able to create a view of tickets I'm cc'd on

     

    0

Please sign in to leave a comment.

Powered by Zendesk