We are excited to announce an early access program (EAP) for Answer Bot: Answer Bot for the Web Widget.
This exciting new EAP brings the power of Answer Bot directly into the Web Widget, offering powerful self-service capabilities wherever you've implemented the Web Widget. For Zendesk Chat customers, there's also a more fluid and consistent self-service experience prior to a chat escalation -- which frees up your Chat and Support agents to focus on the customer service issues that require human touch.
Answer Bot in the Web Widget supports the same languages as Answer Bot in the web form and email: English, Spanish, Portuguese, German, French, and Dutch.
What is the Web Widget and who should sign up for this EAP?
The Web Widget enables you to embed Zendesk Support features in your website or Help Center so your customers can get help without leaving your website or Help Center.
This EAP is best suited for customers who have Guide (and ideally are already using Answer Bot) and also use Web Widget(s). Customers interested in trying Answer Bot for the Web Widget for the first time can also participate in this EAP. Web Widget setup is quick and easy. Learn more
Step 1 - Start using Answer Bot
If you're not already using Answer Bot, getting started with Answer Bot is fast and simple, with no long, complicated training needed.
Enable your Answer Bot trial (if you're not already using Answer Bot) :
- Click the Admin icon () in the sidebar, then select Business Rules > Answer Bot.
- Click Try Answer Bot for 30 days to activate your 30-day trial, then follow the on-screen tips to learn how Answer Bot works.
- Activate Answer Bot in your web form, email, or both.
There's a lot more info on Answer Bot in this great resources article where you'll find useful best practice and getting started guides.
Step 2 - Sign up for the EAP and activate Answer Bot for the Web Widget
You'll need to have an active Answer Bot trial or paid plan to use Answer Bot in the Web Widget. Don't worry though, for Answer Bot customers, any resolutions from the new Web Widget experience won't be counted against your Answer Bot monthly limit during the EAP.
Answer Bot plans and subscription management
Answer Bot is an add-on to Guide and requires Guide Professional, Enterprise, or Legacy. Find out more about Guide plans. It's designed to work on any Support plan, however we recommend Support Professional or Enterprise for access to Insights reporting for detailed analysis and performance tracking.
Answer Bot is provided on a usage-based subscription model. You can select from a range of monthly resolution limits and only tickets that are solved by Answer Bot count towards that usage limit. A 30-day unlimited trial will allow you to fully assess your potential monthly resolutions, and choose the most appropriate limit. Compare all Answer Bot plans and discount tiers.