Support options for Chat Lite plan

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6 Comments

  • Christos Kyriacopoulos

    We have a demo with 3 products (support, chat and talk)

    Even though in our demo for chat we can add up to 7 agents, only 1 is possible (please see attachments)

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  • Brett Bowser
    Zendesk Community Team

    Hey Christos,

    I see you're new to the Zendesk Community forum so I just wanted to say welcome! Super happy to have you join us :)

    Regarding the issue you're experiencing, I'm going to create a ticket on your behalf so I can have our Customer Advocacy team look into this for you.

    You'll receive an follow-up email shortly stating your ticket has been created.

    Cheers!

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  • Dean

    I can no longer log in to the chat app.  Using the chat button within Zendesk just goes to an account admin page with no chat options and trying to login in at zopim.dashboard.com says wrong password and won't respond when I try the forgotten password link.

    Please advise.

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  • Nicole Saunders
    Zendesk Community Team

    Hi Dean - 

    I saw that you also filed a ticket with support this morning and got things resolved there. Is this a separate issue, or are you all set? 

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  • Dean

    Hi Nicole.  The ticket was for a separate issue (login to support account) which has been resolved.  I'm still having the problem with Chat.

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  • Devan - Community Manager
    Zendesk Community Team

    Hello Dean

    Due to the nature of this issue, I'm going to open a ticket on your behalf. You should receive an email followed by a response from one of our advocates shortly. 

    Best regards. 

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