Question
What are my options for getting support on the Chat Lite plan?
Answer
Chat Lite plan customers have two options for getting support:
- We do not provide 1:1 support for this plan, except for the following areas:
- Billing issues
- Product bugs
- For help with anything else, check out our knowledge base documentation or get advice from other customers in the Community.
If you're looking for a plan option with 1:1 support available, you can learn more here.
6 Comments
We have a demo with 3 products (support, chat and talk)
Even though in our demo for chat we can add up to 7 agents, only 1 is possible (please see attachments)
Hey Christos,
I see you're new to the Zendesk Community forum so I just wanted to say welcome! Super happy to have you join us :)
Regarding the issue you're experiencing, I'm going to create a ticket on your behalf so I can have our Customer Advocacy team look into this for you.
You'll receive an follow-up email shortly stating your ticket has been created.
Cheers!
I can no longer log in to the chat app. Using the chat button within Zendesk just goes to an account admin page with no chat options and trying to login in at zopim.dashboard.com says wrong password and won't respond when I try the forgotten password link.
Please advise.
Hi Dean -
I saw that you also filed a ticket with support this morning and got things resolved there. Is this a separate issue, or are you all set?
Hi Nicole. The ticket was for a separate issue (login to support account) which has been resolved. I'm still having the problem with Chat.
Hello Dean
Due to the nature of this issue, I'm going to open a ticket on your behalf. You should receive an email followed by a response from one of our advocates shortly.
Best regards.
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