Question
What are my options for getting support on the Chat Lite plan?
Answer
Chat Lite plan customers have two options for getting support:
- We do not provide 1:1 support for this plan, except for the following areas:
- Billing issues
- Product bugs
- For help with anything else, check out our knowledge base documentation or get advice from other customers in the Community.
If you're looking for a plan option with 1:1 support available, you can learn more here.
2 Comments
We have a demo with 3 products (support, chat and talk)
Even though in our demo for chat we can add up to 7 agents, only 1 is possible (please see attachments)
Hey Christos,
I see you're new to the Zendesk Community forum so I just wanted to say welcome! Super happy to have you join us :)
Regarding the issue you're experiencing, I'm going to create a ticket on your behalf so I can have our Customer Advocacy team look into this for you.
You'll receive an follow-up email shortly stating your ticket has been created.
Cheers!
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