Does Zendesk charge for all users in the account?

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3 Comments

  • Nicole S.
    Zendesk Community Team

    Hi Billy -

    What this article is saying is that Zendesk charges by the number of Agent licenses you hold, not by the number of customers you have. (Some other companies charge per the number of customers that you would be interacting with via their system.)

    Let us know if you have additional questions, or see the pricing page for Zendesk products for more information.

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  • Saumil Shah

    What about contributor role? Does Zendesk charge for that user as well?

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  • Nicole S.
    Zendesk Community Team

    Hi Saumil -

    You are only charged for agent seats, and contributors do not occupy an agent seat in Support, so no, they are not charged for.

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