Creating management permissions to define agent editing and publishing rights (Professional and Enterprise)

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4 Comments

  • Melody Quinn
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    I am trying to restrict a user from having editing rights to articles in Guide. We are still setting up our help site that not activated yet and are recruiting internal employees to test it. I have one agent/user set up we are giving the password to. I have a user's role where "Can manage Guide" is not enabled, however they still have access to Guide Admin, can edit and publish articles. 

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  • Maggie Ungerboeck
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    Hi Melody,

    Do you have Guide Enterprise? It's at this product level that you can have control on the edit and publish levels. If you go into your Guide Admin and click on the User permissions button and then select Management permissions, this is where you can refine the editing and publishing options for your agents and light agents. This is what it looks like on Guide Enterprise - I have one extra management permission set up that prevents my agents and light agents from publishing. 

    If I didn't want my agents and light agents to be able to edit, I would remove that segment from the Edit permissions section under the Light Agent & Agent Edit permission.

    Hope that helps!

    Thanks,

    Maggie

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  • Melody Quinn
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    That worked perfect - Thank you!  Also.. I have 3 Management permissions with the same edit/publish rights. Are there any reasons why I couldn't delete 2 of them?

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  • Maggie Ungerboeck
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    Glad that worked for you! Those are permissions that come standard with Zendesk - I ended up deleting them since I had mine set up a little differently. If you aren't using them, no reason you can't delete them.

    Thanks,
    Maggie

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