Importing Google docs into your knowledge base Follow

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12 comments

  • Avatar
    Lou Abigail Menard

    Hi,

    I tried it. And it imported the Google Doc file from the drive. However it was only able to capture initial pages (4 out of 9). Is there a limit to the pages that can be imported? 

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    Randolph Abelardo (Edited )

    Good day. 

    Do Light Agents have this functionality?

    I couldn't find the Arrange content icon in the sidebar.

    Thanks.

    - Randy

  • Avatar
    Jennifer Rowe

    Hi Lou,

    I'm not aware of a limit, especially not one that low. It sounds like you might be experiencing a problem that you'll need to file a ticket to have our support team look into.

    Hi Randy,

    That's right, Light Agents do not have access to the Google Docs Importer. You have to be a Guide Manager to have access, and Light Agents cannot be Guide Managers.

  • Avatar
    Gadi Vered

    How does this feature work with formatting?

    Currently, it is not keeping the style and colors of the Google Doc after being imported to Zendesk.

  • Avatar
    Jessie - Community Manager

    Hi Gadi!

    Can you be more specific about what elements aren't carrying over? That'll help me determine whether that's expected or not.

  • Avatar
    Stian

    Hi

     

    Is it possible to update existing articles with the Google docs integration? We re-use the Zendesk integration many places and we are therefore linking to articles. If article URL´s are replaced every time we modify a support article it is pretty time consuming to use the integration

  • Avatar
    Margaretkennedy

    I tried this, and the Imported Document does NOT maintain the original formatting: indentations, fonts, do not carry over.

    It looks as I copy and pasted, but the benefit of importing is that I shouldn't need to edit the source code to redo the original style. 

  • Avatar
    Paul Yesowitch

    Is there a way to import a document from Google Drive that would then become an article with both English and French translations? Other languages included if the brand allows for it.

    For example, if page one was the English article and page two is the French article. Is that possible?

  • Avatar
    Dan Kondzela

    Hi Stian,

    After reading over the documentation it seems that there is not an 'Ongoing sync' relationship between your Google Docs account and your Zendesk Guide. It is imported in, and then edits are then able to be made within Zendesk.

     

    Hi Paul,

    That is a clever thought, however your translations will have to be added in the Zendesk Instance as per our Guide here: https://support.zendesk.com/hc/en-us/articles/224857687-Configuring-your-Help-Center-to-support-multiple-languages-Guide-Professional-and-Enterprise- 

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    Diogo Maciel

    Hi Paul!

     

    What Dan said is correct. Translations need to be imported as per the article shared to be properly categorized as such. Let us know if you need anything else!

  • Avatar
    Maaike

    Hi!

    Is there a possibility available to sync the article with the google doc? So light agents will be able to edit the Google doc, and won't need the Guide manger rights.

    Thanks!

  • Avatar
    Jupete Manitas

    Hi Maalke,

    As of the moment you can use Google doc importer that can be synced to your zendesk guide. You can refer to this guide article: https://support.zendesk.com/hc/en-us/articles/360001237088-Announcing-the-Google-Docs-Importer-for-Zendesk-Guide

    Please let me know your feedback.

    Thanks!

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