If you want to remove an article from your knowledge base, you must archive the article. You can then permanently delete any articles you have archived. When you delete an article, it is permanently deleted and cannot be restored by anyone, including Zendesk.
If you need to delete multiple articles at once, see Updating knowledge base articles in bulk.
You must be a Guide Manager to delete articles.
To delete an article
- In Guide, click the Manage articles (
) icon in the sidebar.
The Lists tab opens by default.
- Click Archived articles.
A list of your archived articles appears.
- Find and select an archived article from your list.
You can browse, search, or add a filter to find a specific article. If the article you want to delete has not been archived, and does not appear in the archived list, you must first you must first archive the article.
- In the archived article, click Delete, then click OK to confirm the deletion.
The article, including any inline images and attachments, are permanently deleted and cannot be restored by anyone, including Zendesk.
5 Comments
When an article is deleted are any inline article attachments also deleted?
Hi Chris,
All inline article attachments will also be deleted and will not be accessible anymore. When you access the image links, it will redirect you to an error page.
Can we permanently delete articles through the API?
Hi Byron,
I checked for solution using the API but it would only archive the article the same way as it would from the users interface. Unfortunately there is no option to permanently delete articles at the moment. We do have a article "Deleting an article from your knowledge base" , I hope that help.
I followed the steps above, no error messages on delete. But when I go back to my home page of the Guide, they are still listed. When I click on them, they say they are gone? When does the link get removed. I did refresh on my browser, no change.
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