Permanently deleting a knowledge base article

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5 Comments

  • Chris Stock

    When an article is deleted are any inline article attachments also deleted?

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  • Mark Gil Maramo

    Hi Chris,

    All inline article attachments will also be deleted and will not be accessible anymore. When you access the image links, it will redirect you to an error page. 

     

    1
  • Byron Norris

    Can we permanently delete articles through the API?

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  • Flavia Bass

    Hi Byron,

    I checked for solution using the API but it would only archive the article the same way as it would from the users interface.  Unfortunately there is no option to permanently delete articles at the moment. We do have a article "Deleting an article from your knowledge base" , I hope that help. 

     

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  • Greg Linenger

    I followed the steps above, no error messages on delete. But when I go back to my home page of the Guide, they are still listed. When I click on them, they say they are gone?  When does the link get removed.  I did refresh on my browser, no change.

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