If you want to remove an article from your knowledge base, you must archive the article. You can then permanently delete any articles you have archived. When you delete an article, it is permanently deleted and cannot be restored by anyone, including Zendesk.
If you need to delete multiple articles at once, see Updating knowledge base articles in bulk.
You must be a Guide admin to delete articles.
To delete an article
- In Guide, click the Manage articles () icon in the sidebar.
The Lists tab opens by default.
- Click Archived articles.
A list of your archived articles appears.
- Find and select an archived article from your list.
You can browse, search, or add a filter to find a specific article. If the article you want to delete has not been archived, and does not appear in the archived list, you must first you must first archive the article.
- In the archived article, click Delete, then click OK to confirm the
The article is permanently deleted and cannot be restored by anyone, including Zendesk.