Using the Slack for Zendesk integration

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98 Comments

  • Brett - Community Manager
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    Hey Neil,

    I'm going to create a ticket on your behalf so our team can dig into this further.

    You'll receive an email shortly stating your ticket has been created.

    Cheers!

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  • Miles Dunn
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    We use two different instances of Zendesk, one for our general customer facing support and one for our internal treasury/accounting support. Is there a way for the slack integration to ask whether this is related to support or to treasury when trying to submit a ticket via Slack? 

    We'd love to be able to submit tickets to the two different instances but aren't sure if that is possible. 

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  • David Hall
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    Hi Miles, thanks for the question.

    Connecting Slack with multiple Zendesk instances is not supported right now, but I've noted your request so it will be considered when we're planning our next updates.

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  • Patrick Gsell
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    Hi zendesk team

    We also use multiple zendesk instances and would love to have a feature to connect the slack bot to multplie instances/subdomains.

    Cheers,
    Patrick

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  • David Hall
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    Thanks for the feedback Patrick, I'll note your +1 for that feature.

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  • Claudia Araujo
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    Hello,

    Is it possible to remove 'Requester' and 'Assignee' fields when creating new tickets with the /zendesk create_ticket command?

     

    Thanks!

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  • David Gillespie
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    Hi Claudia,

    Unfortunately the current integration doesn't allow the configuring of fields for new tickets within Slack.

    Thanks,

    David

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  • Daniel Wirjoprawiro
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    +1 to have the Requester = the person that sent the message on Slack. This will be very helpful. 

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