Using the Slack for Zendesk integration

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93 Comments

  • Brett - Community Manager
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    Hey Neil,

    I'm going to create a ticket on your behalf so our team can dig into this further.

    You'll receive an email shortly stating your ticket has been created.

    Cheers!

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  • Miles Dunn
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    We use two different instances of Zendesk, one for our general customer facing support and one for our internal treasury/accounting support. Is there a way for the slack integration to ask whether this is related to support or to treasury when trying to submit a ticket via Slack? 

    We'd love to be able to submit tickets to the two different instances but aren't sure if that is possible. 

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  • David Hall
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    Hi Miles, thanks for the question.

    Connecting Slack with multiple Zendesk instances is not supported right now, but I've noted your request so it will be considered when we're planning our next updates.

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