I have a Support account which is integrated with Chat. I would like to give admin access to the Chat dashboard for my Chat-only agent, and keep his current role in Zendesk Support as an agent. How can I do this?
The agent must first be an administrator in Zendesk Support before he can be provided admin access to Chat. Normally, when an agent is not an admin in Support, the administrator role in Zendesk Chat dashboard is greyed out for them. For more information, you may visit this article - Promoting an agent to the administrator role.