Reviewing Text history (Talk Basic and Advanced)

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  • Sarah Ichord

    Hello - can we pull the status information into explore anywhere so we can report on the different status' of the texts we send out? Does this information display anywhere in the ticket or just in the message details table? thanks!

  • Brett Bowser
    Zendesk Community Team

    Hey Sarah,

    Thats an excellent question!

    This data isn't available within the Talk dataset in Explore at this time. I'll be sure to mark this as product feedback so our Product Managers are aware your interest in this functionality.


  • Chris Gould

    Hi Brett Bowser - just wondering if there has been any changes in regards to reporting on SMS messaging in explore?


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