Today we’re excited to announce the General Availability of Real Email Attachments! Agents and end-users can now configure their ticket settings to allow real attached files in their outgoing email notifications.
What’s new with email attachments?
If real email attachments are enabled, the behavior is different. Agents and end-users can send email attachments instead of linked attachments. Email notifications caused by creating or updating a ticket, or replying to an email, include actual attachments, instead of links to attachments. Email attachments will appear as native attachments in your email client. Additionally, email attachments are scanned for malware prior to sending!
|Linked attachment example||Email attachment example|
It's also important to note that there are two types of email attachments:
- Inline attachment: You can drag and drop files into the body of an email or comment. The image of the file appears wherever you dropped the file.
- Appended attachment: Attachments that appear at the bottom of a comment and that send as part of the comments email notification.
For more information on enabling attachments in tickets, please visit: