Will Answer Bot serve languages in English to agents with any type of English as their default language?
For example, an article only exists in British English, will a user with US English in their profile be served this British English article?
Yes, Answer Bot does not discriminate between variants of a language. Furthermore, our language id model will also not discriminate between variants of a language. This means that the english article which best answers the question will be recommended. If there is only a British English version of an article, that article would be recommended for a user with US English as their profile language.