Collaboration overview

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4 Comments

  • Mia Jonson

    Hi!

    Is it possible to see all tickets you are a follower on? As an agent or light agent with access to support.

    Lets say you are a follower in 10 tickets, you will have an email notice when something happens but if you just want to have an overview of all tickets you follow in support, is it possible?

    Can you create a view for that?

    // Mia

    0
  • Thomas D'Hoe
    Community Moderator

    Hi Mia,

    Thanks for your question & yeah, that's possible.

    1. When you are in Zendesk Support, just go to your profile in the right corner & select "View profile".



    2. Now change the dropdown under the ticket tab to followed tickets and you will get an overview of the tickets you are following.

    Hope that helps.

    Thomas

    2
  • Martin

    Hi there,

    Can you please clarify on CC's and Followers? 

    The above suggests that you need this add-on to enjoy that feature, but https://support.zendesk.com/hc/en-us/articles/360020925854-What-does-the-Collaboration-add-on-include- omits it. 

     

    thanks,
    Martin

    0
  • Brett Bowser
    Zendesk Community Team

    Hey Martin,

    You need the add-on to use the Light-Agent and Side-Conversations features which is what the above article is explaining. You should be able to use the CCs and Followers functionality even without the add-on. Check out this article for more information: Using CCs, followers, and @mentions

    I hope this clears up any confusion!

    0

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