How to notify an agent when a ticket is created outside of schedule

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2 Comments

  • Rameeze Ahmed Khan

    Is there a way to notify agents through phone call. Like if a high priority ticket is assigned to them outside business hours, they will receive a phone call with standard recording stating that a ticket is assigned to them which is high priority.

    0
  • Ram Claudio
    Zendesk Customer Advocate

    Hi Rameeze, Unfortunately there is no feature in Zendesk that can achieve this. However you may want to look at third party apps from our marketplace that might be able to achieve this. One app I can suggest is PagerDuty.

    0

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