Can I turn off inbound calls on Zendesk Talk?

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4 Comments

  • DJ Jimenez
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    "If you create a schedule, you can effectively set one so that your Zendesk is never 'Open' as such, and the calls would automatically go to voicemail."

    When trying to save a schedule that does not have business hours, the button is grayed out preventing it from being created / saved. Although not ideal, the other workaround would be to add a holiday each year that covers the full year. It's not ideal since holidays can only be scheduled 2 years in advance so front loading there will be some continuous maintenance.

     

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  • Ricardo
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    Hello DJ,

    Thanks a lot for spotting that out! I have amended the article with your suggestions :).

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  • Fiona
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    If we just remove the option for 'Talk' from the widget, would that mean that we don't have the phone number or the option to request a callback anywhere? We don't want any inbound calls, we only want to be able to make outbound ones if necessary - so would removing Talk from the widget mean that customers wouldn't see this option anywhere? Thanks!

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  • Ricardo
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    Hello!

    Switching off the Talk option will simply disable the option to request a callback from the Web Widget. The Talk feature in the widget allows your customers to request a callback or view a phone number to call.

    For more information see https://support.zendesk.com/hc/en-us/articles/360000915328.

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