Understanding Guide user permissions for knowledge base access (Professional and Enterprise) Follow

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4 comments

  • Avatar
    Taylor Goldsberry

    I am unable to remove User Segments from a User, I am also prevented from deleting a user segment even though there are no articles/users associated with the Segment. 

  • Avatar
    Jon Daniels

    Hey Taylor!

    I see you have reached out to us directly, and an agent is working with you on resolving this.

    We look forward to your response on that request!

  • Avatar
    Ivelin Ivanov

    Hello,

    But how I can set permission for a section? I want to hide some section from all users and I want these section to be visible only by partners.

  • Avatar
    Jennifer Rowe

    Hi Ivelin,

    If you want to set permissions for all articles in a section, you can do it using bulk actions. 

    First create an article list, filtered by the section you want to restrict. 

    https://support.zendesk.com/hc/en-us/articles/216207658

    Then select all the articles in the list and bulk update the permissions.

    https://support.zendesk.com/hc/en-us/articles/360001912187

    Hope that helps! 

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