In the last minutes, there were submitted more than 1000 spam tickets from different addresses through the web form. How do I make it stop?
Firstly, it is important to make sure the tickets are actually coming from your contact form. To do that, you can check the events of the ticket.
To view ticket events
- In a ticket, click Conversations under the active comment area, then select Events.
- If a ticket is submitted through a channel other than the web form, such as Twitter or email, details about the channel appear. Therefore, you are looking for something like this:
Once you are assured the tickets come from your web form, you can enable the Require CAPTCHA setting. This requires users who are not signed in to complete a verification test before they can submit a ticket.
To enable Require CAPTCHA
- Click the Admin icon () in the sidebar, then select Settings > Customers.
- Under Anybody can submit tickets, select Require CAPTCHA:
- Scroll down and click Save tab.
If you would like to know more about this feature please take a moment to read Managing end-user settings.
If your Zendesk account has been spammed and you suddenly need to bulk delete these spam tickets, instead of manually deleting them, there are different ways to do it and they are all outlined in the article How can I bulk delete spam tickets in Zendesk?.