Question
My customers usually follow sections and articles in my knowledge base and receive notifications when new articles, posts, or comments are added. How can I change the sender name used in these subscription emails?
Answer
The name of the sender of the follow emails is the same as the one set for your default support address.
To change the name in your notifications
- Navigate to Admin icon (
) > Channels > Email. - Identify the email in Support addresses.
- In line with the email, select edit.
- In the popup, change your preferred name in the Name (optional) field. If this field is blank, only the email address will be displayed on email notifications.
- Click Save.
You can also read Help Centre guide for end-users for more details on following content in the knowledge base and community to get updates.
2 Comments
Is there a way to change the email address? I would love to white label it so it looks like it comes from us.. but that doesn't seem to be possible. Please advise. Thanks!
Hello, Maura,
The email address displayed in those notifications should be the default one. When you go to admin > channels > email, hover over the different email addresses you have listed there. You can change the default email address by clicking make default. Does this help? :)
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