Why do I keep receiving chats with no customer contact information?

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5 Comments

  • Dan Scott

    Is there a way of doing reach out chat via trigger, yet still requiring them to fill in the contact form if they respond?

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  • Rachel A

    Hi Dan! Other than actually having the agent ask the user to fill in their information, there isn't currently a way to make a customer to fill in their information after they respond to a proactive Chat trigger, as it bypasses the pre-chat form requirement. It does sound like it could be an interesting feature development though, so I would advise creating a product feedback request over here! :) 

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  • Dan Scott

    Will do, thanks Rachel! 

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  • Adedayo Oduneye

    Hi Rachel, I’m also experiencing the same issue as Dan. My company uses the legacy Zopim Chat. Could you please let us know when this feature can be added on the platform. I have integrated a CHATBOT with the platform and I want to achieve same outcome as Dan.

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  • Brett - Community Manager

    Hi Adedayo,

    It looks like there's already a feedback post created for this feature: Proactive Greeting with Pre Chat Form

    I recommend upvoting the post and providing your use-case for our Product Managers to view :) 

    Thanks again for taking the time to share this with us!

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