About flagged tickets from registered users who are not signed-in

Have more questions? Submit a request

6 Comments

  • Nicole - Community Manager
    Comment actions Permalink

    Thanks for that feedback, Maria. You may want to cross-post it in the Support Product Feedback topic to see if other users have a similar concern.

    0
  • Todd Meyer
    Comment actions Permalink

    When it shows up, the option to 'view original email' is not given, which is inconvenient and confusing. Is there any reason for this?

    0
  • Maria Karenda
    Comment actions Permalink

    Hey!

    We find that the warning icon is way too small and unnoticeable. In our case we need to take the customer through security when they contact us while not logged in. It's too easy for agents to not to notice this atm. 

    0
  • Pallav Bajracharya
    Comment actions Permalink

    I've had two customers confirmed that they did not receive an email sent from zendesk when we reply to the "flagged" ticket. Has anyone else noticed this issue?

    0
  • Jessie Schutz
    Comment actions Permalink

    Hey Todd!

    Just to make sure I understand, do you mean that when you go into the ticket events and scroll to the bottom of the list, the "view original email" link isn't showing up?

    0
  • Nicole - Community Manager
    Comment actions Permalink

    Hi Pallav -

    This sounds like something we'll need to troubleshoot with you directly and it may require discussing some of your account settings, so I'm going to create a ticket for you to continue this conversation with one of our customer advocates. Look for an email from me shortly!

    0

Please sign in to leave a comment.

Powered by Zendesk