Moving sections and articles in the Help Center

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9 Comments

  • Sara Levy

    Why did you make it so tedious to review the entire structure of sections and articles and to move articles between sections? It was easy before the recent UI change. I miss being able to check over my structure in one view and to simply drag an article from one section to another. 

    4
  • Marco Esposito

    1. Looks like there is no way to bulk move articles from a section to another.

    2. In the "Arrange articles" area it would be nice to be able to filter by Language. We have same articles duplicated for different languages rather than just attached as translations, and in this areas I can't see what is what. 

     

    4
  • Brett Bowser
    Zendesk Community Team

    Hi Marco,

    Thanks for taking the time to share this feedback with us!

    I'll be sure to pass it along to the appropriate team.

    Cheers!

    0
  • Kim Nylander

    If you move an article that has multiple translations to a new section. are all of the associated translations also moved? 

    0
  • Dave Dyson
    Zendesk Community Team

    Hi Kim,

    Yes, your translations will be moved along with the article. Hope that helps!

    0
  • Chris

    Hi

    How to move many articles into a new section at once?

    I see it was not possible to do this  2 years ago, I guess that you have changed this since. 

    1
  • Cheeny Aban
    Zendesk Customer Advocate

    Hi Chris,

    As of the moment, there is no option to bulk move articles to a specific section in Guide. I've taken a look and found that other users are discussing similar needs here: Additional Bulk Article - "Publish in section"

    You can up-vote that original post and add your detailed use-case to the conversation. Threads with a high level of engagement ultimately get flagged for product managers to review when they go through roadmap planning.

     

    0
  • Ramadan Elsayed

    Have a Question

     

    we have two Zendesk accounts for two different countries, one of them has a stack of articles.

     

    want to copy them to the other account, is that possible?

    0
  • Sabra
    Zendesk Customer Advocate

    Hey Ramadan Elsayed! I would recommend checking out this article for a list of options: How can I copy my content from one help center to another?

    0

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