Where can I preview my support request forms?

Have more questions? Submit a request


  • Georg Kiria
    Comment actions Permalink

    Hi there,

    If I understand this correctly, it is only possible to check already published (activated) ticket forms in this way. Which means I can only verify the forms while they are accessible for customers.

    Isn't there a way to preview a deactivated ticket form? 

    Kind regards,


  • Ricardo
    Comment actions Permalink

    Hey, Georg,

    Unfortunately, you are right. If you are on Enterprise plan you can test and preview the ticket form using your sandbox.

    However, if you are not on that pricing plan, the tips I wrote are your only option.

  • Anton Skarga
    Comment actions Permalink

    Hi Ricardo 

    Is there a detailed instruction on how to activate the new form on sandbox? 

    I am trying to test the new form and verify how it will look like for the customers before I make it available to them. 



  • Brett - Community Manager
    Comment actions Permalink

    Hey Anton,

    I believe the article you're looking for is this: Creating multiple ticket forms to support different request types (Professional add-on and Enterprise)

    Let me know if you need additional information on your end :)


Please sign in to leave a comment.

Powered by Zendesk