How I can preview the ticket form my customers need to fill in before they contact us?
By accessing the ticket form settings
A ticket form is a set of predefined ticket fields for a specific support request. To see your ticket form, click the Admin icon () in the sidebar, then select Ticket forms. Only ticket fields that are editable for end-users will be displayed in the request form.To change the order each field appears in the form, you can simply drag and drop them in the desired order.
By assuming end-users identity
An administrator can take on the credentials of an end-user to view and use Zendesk Support as that end-user. This allows you to visualise what an end-user would see when creating a ticket using your request form.
To assume (sign in as) an end-user
- Click the Admin icon () in the sidebar, then select Manage > People
- Search for the user you want to assume or select the End-users category and locate the user.
- Click the user's name.
- Click the User options menu in the top right, then select Assume identity.
- In the Help Center, click Submit a request.