Changing the search behavior for multiple brands in the Knowledge Capture app

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  • Christer Bangen
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    Hi Jennifer

    is it possible to turn of the auto-search depending on the ticket subject?

  • Brett - Community Manager
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    Hi Christer,

    On Lite, the search results are pre-populated based on a search of the ticket subject. On Professional and Enterprise, the search results are pre-populated with Answer Bot-powered article suggestions, based on the requester's most recent comment.

    More information can be found in our Searching and linking articles using the Knowledge Capture app article which I've linked for you.



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