Changing the search behavior for multiple brands in the Knowledge Capture app

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6 Comments

  • Christer Bangen

    Hi Jennifer

    is it possible to turn of the auto-search depending on the ticket subject?

    0
  • Brett Bowser
    Zendesk Community Team

    Hi Christer,

    On Lite, the search results are pre-populated based on a search of the ticket subject. On Professional and Enterprise, the search results are pre-populated with Answer Bot-powered article suggestions, based on the requester's most recent comment.

    More information can be found in our Searching and linking articles using the Knowledge Capture app article which I've linked for you.

    Cheers!

    0
  • Renato Milan dos Santos

    Hi, there!

    Would be possible automatically searching articles based on other fields rather than ticket title?

    Regards,

    Renato

    0
  • Nicole S.
    Zendesk Community Team

    Hi Renato,

    Currently the search is fixed as Brett described above.

    -1
  • Renato Milan dos Santos

    Hi, Nicole!

    Thanks for your message!

    Feedback on Support has just been posted: Searching Help Center articles through Knowledge Capture app by other fields rather than ticket title only.

    Regards,

    Renato

    0
  • Nicole S.
    Zendesk Community Team

    Thank you for taking the time to post your feedback, Renato.

    1

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