Why do I see a CAPTCHA security check page in Zendesk (Web or API)?

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5 Comments

  • Matt Searle

    When I look in the Dev Tools, I seem to be getting this response from your own API console but I have no way of handling it.

    It's very frustrating!

    1
  • Bryan - Community Manager
    Zendesk Developer Support

    Hi Matt. You mentioned Dev Tools -- the call is being made from a browser, right? (just checking I'm getting all the context here)

    Is this from the API Console page that was mentioned in the other community post you commented on? What information came back when checking the IP against an IP Address Inspector as mentioned above? Anything else you can discuss regarding the network?

    If this has persisted with nothing obvious to be done, please submit a ticket. This will allow the support group to look at details of your specific account to see what might be done. 

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  • Matt Searle

    Hi Bryan, 

    That's correct, I was using the API console in a browser when I was having this problem. I took to the Dev Tools to see what was happening and that's when I was seeing the issue with the captcha response that wasn't handled.

    My IP shows no issues when looking at the inspector and I was having no issues with GET requests, I'm completely stumped. I haven't tried again recently because I just ended up doing the task I was trying to do manually.

    0
  • Fred Schafer

    I'm not sure why this is happening to me. I tried the approach listed here about checking my IP address, but my IP address isn't appearing on any 'trouble' lists. This problem for me is intermittent but really quite annoying. What advice can be given?

    0
  • Bryan - Community Manager
    Zendesk Developer Support

    Hi Fred Schafer — I recommend contacting Zendesk Customer Support and open a private ticket as this sounds like account specific information and access will be needed to figure out.

    0

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