This announcement includes answers to frequently asked questions about the migration and will help you understand why this is happening, what you need to do to prepare for the change, and what you can expect during the migration.
These topics are included:
Why is Zendesk making this change and what does it mean for me?
AWS provides us with great flexibility, and also help us scale and develop our products more quickly and easily. AWS has high-performing, reliable, and secure data centers around the world that will allow us to continue to provide our customers with the best possible service experience. We have also elected to use AWS Simple Email Service (SES) to send emails from our sub-systems.
Will this affect my account?
There will be a brief 30 second disconnect of Zendesk Talk services during network migration. If you are not a Talk customer, you won't experience any downtime while your account is migrated to the AWS platform. Unfortunately, due to the large number of accounts we have to move, we can't predict when your account will move, if it hasn’t already.
How do I know if my account was migrated to AWS?
AWS accounts are located on Pods 12 and higher. You can read about how to find out which Pod your account is on here.
What do I have to do?
If Zendesk sends email on behalf of your domain, there are some important changes to the authorization process that you should be aware of. This article explains those changes and what action you should take in preparation.
I have more questions. Where can I get help?
As always, you can reach out to our Support team at firstname.lastname@example.org. Thank you for your continued support of Zendesk as we work to create a more reliable and robust experience!